Partnership (n): an arrangement in which parties agree to cooperate to advance their mutual interests.
You’re in business; we’re in business. For one of us to thrive while the other failed would be bad business. Our mutual interest is that both our businesses continue thriving. We must choose our partners wisely.
A towering college basketball player and their 9-year old cousin would make poor partners in a three-legged race. Their hips just aren’t at the same level. It’s no insult – it just isn’t a good fit
- You are a growing business
- You have 10+ staff
- You view IT as an asset, not an expense
- You have an allocated budget for IT (or know you need to)
- You’re seeking an IT Partner, not another vendor
- You’re outgrowing your inefficient or antiquated IT systems (It’s okay! It’s what you needed when you put it together, and it got you to where you are today.)
- You’re ready to graduate from relying on that-one-employee-who-is-sort-of-good-at-computers
- You write your passwords on post-it notes (but you know that’s a bad idea and want to do it better!)
- Personal / Residential
- Digital Nomads
- Obsessed with the “value” of DIY
- Personal computers as work computers
- Passwords written on post-it notes as the approved standard
Meet & Evaluate
Step 1: Meet & Evaluate
We start each client relationship with a Meet & Greet. We’ll listen. We’ll ask little questions that require big answers. You’ll tell us what you have been doing, how you wish it could be, and who you are. It’s a process of discovery.
We’ll bring a Lead Tech along who thinks in geek while speaking in human. We won’t leave the meeting until we understand your needs and have a clear picture of your Onboarding Roadmap in our heads.
Nobody has their IT in perfect order, not even us. Your IT health is no different than your physical health: better when you continuously work to improve it. Success means “better than yesterday” because we believe keeping up with new technology will literally never end, ever.
Once we understand it, we’ll make sure you understand it. We believe your IT shouldn’t be a secret kept from you. We believe we can explain it, even to your grandmother. We believe understanding empowers you to make better decisions.
After the Meet & Greet, we’ll follow up with a formal Quote and Proposal, along with our General Service Agreement.
Step 2: Onboarding
If we agree this partnership will enhance both our businesses, we start planning your Deployment. At this point we’re already on a first name basis. Your Lead Tech is learning the names of your team. Soon they’ll be falling asleep mumbling the MAC Addresses of your peripheral devices.
We’re done when we’ve installed our Management Software on each device and mapped your network; when we deeply understand your environment and use cases.
We believe long-term solutions are better than short-term fixes. IT can be expensive and that spending can come in chunks, so we do a life-cycle study of both equipment and software. This ensures there are no surprises lurking, only planned capital expenses.
Step 3: Managed Support
“Schedule time for maintenance, or your equipment will schedule it for you.”
We believe downtime should always be planned. We will perform regular maintenance according to your Managed Service Plan level.
You will receive a quarterly report that breaks down the overall health of each device. It will also highlight any immediate concerns because we believe downtime costs more than just money, and can be avoided.
Best of all, you know who to call. We’re available to talk you through a problem, or chat about big ideas.
Proactivity & Projects
Proactivity & Projects
A magical thing happens when your day-to-day IT becomes so quiet you can’t hear it anymore. Your thoughts shift from “What will we do when…” to “I wonder if we could…”
This is the pivot. All of that ↑ was just covering the necessities. Now we get to make improvements and you get to feel what it’s like to have your IT working with you.
We’ll help you triage that endless todo list, ensuring the “just right” balance between mitigating risk and seizing today’s opportunity to go fast. We believe awesome technology can make you awesomer at your job.
We’re on your team for vendor management, compliance, monitoring, AV, budgeting, and lifecycle planning. What’s a “project”? Obtaining compliance, migrating to the cloud, replacing infrastructure, or building redundancies. It’s getting what you need done.
When we’re tackling a project together, regular maintenance and support continue to hum along in the background because we believe in giving small tickets and large projects equal care.
End of the Road: Disposal
We believe in destroying your hard drive (on purpose, when you’re done with it).
When it comes to retiring old equipment, to you, it will simply disappear. We will ensure all the data is unrecoverably destroyed, the recyclable parts get recycled, and the rest is disposed of properly.
As a client, you can ask us to come pick up that box of old junk. Anybody can come to our annual “Bring Out Your Dead” events.
The bottom line of this partnership?